Dexcom Cgm System

Dexcom G7 iOS App Recall Summary Dexcom G7 iOS App version 2.12 has a bug where non-critical alerts won't sound if your phone is in Silent Mode or Focus Mode, even though you may expect them to. This could delay you from noticing high or low blood sugar readings. The recall affects users in New Zealand who have this specific app version.

Recalling firm: New Zealand Medical & Scientific Ltd
Product: Dexcom CGM system. [Device]. Model: SW12300 G7 App (iOS) – Version 2.12. Affected: In G7 iOS App version 2.12, only Critical Alerts are designed to override the phone's Silent Mode or Focus Mode setting.
Reason: In G7 iOS App version 2.12, only Critical Alerts are designed to override the phone's Silent Mode or Focus Mode setting. Noncritical alerts behave in accordance with the phone's notification settings. In the affected version of the Dexcom G7 iOS app, non-critical alerts may not sound if the phone is in Silent Mode or Focus Mode. If a user is unaware that non-critical alerts may not sound due to behaving in accordance with the phone settings, there is a potential for delayed detection of a hypoglycaemic or hyperglycaemic event.
Classification: Class I
Category: medical device recall
Country: New Zealand
Agency: MEDSAFE
Recall date: 2026-08-28
Status: Ongoing
Distribution: New Zealand - Hospital/Pharmacy/Laboratory

Recall details on Nibble Recalls: https://trynibble.app/recalls/08ed98db-7125-49a0-bd71-dae2b39e774f